Before you ask

How much is shipping?

Free anywhere in India, with no minimum order. We also ship to selected countries outside India, and the cost shows at checkout before you pay.

When will my order ship?

Ready pieces leave us within 48 hours. Custom and personalised pieces take 1–4 business days, because we make them for you. We don’t dispatch on weekends or public holidays.

How long does delivery take?

Usually 4–10 business days after dispatch, depending on your pin code. You’ll get a tracking link by email or SMS as soon as it ships.

I need it sooner. Can you help?

WhatsApp us on 8130881858 before you order and we’ll do our best. Jewellery can ship express, and same-day delivery is possible within Delhi NCR.

How do I pay?

All orders are prepaid through Razorpay: UPI, cards and wallets.

Can I return or exchange a tee?

Yes, if you ask within 3 days of delivery. It has to be unused, unwashed and with its tags on, and we need an uncut video of the parcel being opened. WhatsApp us on 8130881858 with your order ID, the reason and photos. Return shipping is on you. Approved refunds go back to your original payment method within 5–7 business days of our quality check.

What about jewellery?

Jewellery can be exchanged within 5 days of delivery for a piece of the same or higher value, or for a credit note valid for 3 months. Jewellery isn’t refundable, and jewellery orders can’t be cancelled once placed.

What can’t be returned?

Personalised, custom and made-to-order pieces, including anything with a name on it. Check the live preview before you add it to your bag.

My order arrived damaged or wrong.

Tell us on WhatsApp within 24 hours of delivery, with your order ID, photos and an uncut video of you opening the parcel. Keep the packaging until it’s sorted.

How do the tees fit?

Most of our tees are oversized. Each product page has its own size chart. Between sizes? WhatsApp us your usual size and we’ll help you pick.

Can I put a name on my tee?

Yes, on selected tees. Type the name on the product page and you’ll see it on the tee before you buy. Named tees leave us in 1–4 business days.

How does The Charm Bar work?

Pick a chain, add charms one by one, and we put it together for you.

Where are you based, and how do I reach you?

We’re in Gurugram, Haryana. WhatsApp 8130881858 is the quickest way to reach us. You can also email aurelynadmin@gmail.com or use the contact page.